Have you booked directly with us?
Congratulations your booking is confirmed immediately.
Please refer to your order confirmation email for pick-up information and other important details.
If you have booked through a third party please follow the below instructions and contact us.
If you are still unclear on your pick up time and location, go to our Pick-up Schedule, choose the closest pick-up location to your accommodation, and then email us with your preference.
If you have any other questions about our tours, you will most likely find the answer in our FAQs
Phone: 03 61443045 or +61 3 61443045 international
How to contact us: Call us during office hours 8:45am – 2:45pm Monday – Friday. Or email us with your inquiry, booking requests and booking details if you need to change your booking or cancel, and one of our team members will get back to you within 24 hours.
After hours: If you need assistance with your last-minute bookings, confirmations & pick-up options, last minute cancellations and are outside of our office hours please email or leave a voice message. One of our team will get back to you as soon as possible.
Do I need a National Parks Pass?
A valid park pass is necessary for entry into all of Tasmania's national parks. The pass is not included in the ticket price, as it is expected that visitors already have a pass when booking their holiday in Tasmania. We highly recommend obtaining a holiday pass for those who plan to travel around Tasmania, as it offers cost-effective benefits.
Various national park passes are available, allowing you to choose the best way to explore and enjoy Tasmania's exceptional national parks. The funds generated from park fees are reinvested directly into the maintenance and improvement of the parks and reserves. These funds contribute towards the upkeep of visitor facilities, walking trails, visitor centres, and other services.
Visitors can purchase passes based on their mode of transportation - either per vehicle or per person if arriving by bus, motorcycle, bicycle or on foot. If you don’t have a pass please let us know on the day and our wonderful team will assist.
For more information on purchasing passes: parks.tas.gov.au/explore-our-parks/know-before-you-go/entry-fees
*Please note – Your Parks Pass is covered.